Privacy Policy

Last Updated: 24 September 2026

Welcome to EIWA Perfumes. Your privacy is important to us. This Privacy Policy explains how EIWA Perfumes (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, browse our products, create an account, place an order, or contact us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website or purchase our products.

1.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

Full name
Email address
Mobile phone number
Billing and shipping address
City, state, and postal code
Order and purchase details
Information you provide when contacting customer support

1.2 Payment Information

Payments made through our website may be processed by Razorpay, our third-party payment service provider.

When you make a payment through Razorpay, relevant information such as your name, email address, mobile number, transaction details, and payment-related information may be processed by Razorpay to facilitate the payment, provide transaction support, prevent fraud, and comply with applicable legal and regulatory requirements.

We do not intentionally store your complete debit card details, credit card details, UPI PIN, or banking passwords on our own servers. Payment information is handled by the relevant payment service provider in accordance with its privacy policy, security practices, and applicable laws.

For more information about how Razorpay handles personal data, please review the Razorpay Privacy Policy and Razorpay Buyer Privacy Notice.

1.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited and browsing activity
Website usage data
Referring website or source

This information may be collected through cookies, analytics tools, and other technologies, depending on the tools installed on our website.

2. How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfill your orders.
To arrange product delivery and shipping.
To process payments and prevent fraudulent transactions.
To create and manage your customer account.
To communicate with you regarding your orders, payments, deliveries, and customer service requests.
To respond to your questions, complaints, and feedback.
To improve our website, products, and customer experience.
To send promotional offers, product updates, and marketing communications where permitted and in accordance with your preferences.
To comply with applicable legal and regulatory requirements.
To protect our website, customers, and business against fraud, misuse, and security threats.

We will use personal information for specified and legitimate purposes and will not use it for unrelated purposes without an appropriate legal basis or permission where required.

3. Sharing of Your Information

We do not sell your personal information as a business practice.

We may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

3.1 Payment Service Providers — Razorpay

We use Razorpay to facilitate online payments made through our website.

To process transactions, Razorpay may collect and process relevant customer and transaction information, including payment-related data, in accordance with its applicable privacy policies and legal obligations.

Information may be used for:

Processing and verifying payments.
Providing transaction confirmations and payment-related support.
Detecting and preventing fraudulent or unauthorized transactions.
Meeting applicable legal, regulatory, and compliance requirements.

Razorpay may process personal information in its capacity as a payment service provider and in accordance with its own privacy policies.

You can learn more about Razorpay’s data handling practices through its Privacy Policy and Buyer Privacy Notice.

3.2 Shipping and Delivery Partners

We may share your name, address, phone number, and order details with delivery and logistics partners to deliver your purchases.

3.3 Website and Technology Service Providers

We may use third-party providers for website hosting, website maintenance, analytics, security, customer support, and other operational services.

3.4 Marketing and Analytics Services

Where implemented, we may share relevant information or use tracking technologies provided by services such as Google Analytics, Google Ads, Meta Pixel, or other marketing platforms.

The specific services we use depend on our current website configuration. We recommend checking and updating this section to match the actual tools installed on eiwaperfumes.in.

3.5 Legal Requirements

We may disclose information when required by applicable law, legal process, or a lawful request from an authorized authority, or when necessary to protect our legal rights and prevent fraud or abuse.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and support marketing activities.

Cookies may be used for:

Essential website functionality
Shopping cart and checkout operations
Login and account features
Website analytics
Advertising and campaign measurement, where enabled

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

Where consent is required for non-essential cookies or tracking technologies, we will seek consent in accordance with applicable requirements.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

If we become aware of a personal data breach, we will take appropriate steps in accordance with applicable legal requirements.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, providing customer support, and complying with legal obligations.

The retention period may vary depending on the type of information and the applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it in accordance with applicable requirements, subject to lawful retention obligations.

7. Your Privacy Rights

Subject to applicable law and any conditions or limitations that may apply, you may have rights regarding your personal information, including:

Requesting information about how your personal data is processed.
Requesting correction of inaccurate or incomplete personal information.
Requesting deletion of personal information where legally applicable.
Withdrawing consent where processing is based on consent.
Requesting assistance with privacy-related questions or complaints.
Managing your marketing communication preferences.

To exercise a privacy-related right or submit a request, contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests. We will handle requests in accordance with applicable law.

8. Marketing Communications

If you have provided appropriate permission or where otherwise permitted by law, we may contact you with information about:

New product launches
Special offers and discounts
Promotional campaigns
Product recommendations
Updates from EIWA Perfumes

You may opt out of promotional emails by using the unsubscribe link included in the email or by contacting us.

Please note that you may continue to receive essential communications, such as order confirmations, payment updates, and delivery notifications.

9. Third-Party Links

Our website may contain links to third-party websites, including payment providers, social media platforms, and other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

We do not knowingly request personal information from children where prohibited by applicable legal requirements. If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology, or applicable legal requirements.

Any changes will be published on this page, along with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you can contact us using the details below.

Business Name: EIWA Perfumes

Email: support@eiwaperfumes.in

WhatsApp: +91 70258 80186

Business Address: Payyanur, Kannur, Kerala – 670307, India

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Instagram: https://www.instagram.com/eiwaperfumes.india

We will make reasonable efforts to respond to privacy-related inquiries within the time required by applicable law.